Enquiries

Frequently Asked Questions

Are you accredited tour operator?

Yes, our Long Distance, Tourist and Charter Service accreditation number is 36072, Booking Service Provider BSP41233. Our driver guides hold current Transport for NSW Bus Driver Authority, are certified first aiders and members of Institute of Australian Tour Guides. Vehicles’ technical aspects and strict road worthiness standards are regularly checked by NSW Government bodies.

What is the difference between Small Group Day Tour and Private Signature Tour?

Small Group Day Tour is scheduled shared excursions following a set itinerary, departing from multiple pick‑up points across Sydney. Groups are kept intentionally small — a maximum of 14 like‑minded travellers — to ensure comfort, quality, and a more personalised experience.

Private Signature Tour is a premium private touring option where guests travel on their own with a dedicated guide. Choose from our expertly designed Signature itineraries and enjoy complete flexibility in pace, timing, and personal attention.

What if I would like my own touring arrangements?

Personalised Charter is a fully customised private touring option designed around your specific interests and schedule. Ideal for guests who prefer a bespoke itinerary, unique experiences, or a day tailored entirely to their needs. Whether you already have specific places in mind or would like us to design a personalised route, we can tailor the itinerary to match your preferred pace and style of travel.

To begin planning your customised day, simply complete our Personalised Charter Request Form. This provides us with the essential details needed to design an itinerary that suits your needs.

Are there any out‑of‑pocket costs?

Each tour listing on our website includes a detailed itinerary and a clear summary of what is included. The same information is also provided on your Tour Booking Confirmation (E‑Ticket). Our preference is to offer stress‑free touring, where all venues, attractions, and experiences visited during the day are included in the tour price. Some tours do not include meals, giving you the flexibility to choose your preferred restaurant and dining style.

Do I need a visa to enter or transit through Australia?

All international travellers, regardless of nationality, must hold a valid visa to enter or transit through Australia. Visitors arriving for tourism or leisure typically apply for an Electronic Travel Authority (ETA) or an eVisitor visa, depending on their passport country. Travellers passing through Australia for a short stay may require a Transit Visa (Subclass 771), which permits eligible visitors to remain in Australia for up to 72 hours. As visa types and conditions vary based on individual circumstances, we recommend consulting the official Department of Home Affairs website for the most accurate and up‑to‑date information before travelling.

Is travel insurance required?

Safety of all passengers is paramount and Wachtl Australia guarantees compliance with all appropriate state laws. However, it is strongly recommended that all passengers take out their own personal travel insurance.

Do you provide child seats?

All passengers younger than 12 months must be secured in a rearward facing child restraint. Booster cushions for older kids are also available upon request. In accordance with Wachtl Australia’s Safety Management System policy no passengers under the age of 12 years are allowed in the front row.

Do you cater for dietary requirements?

All efforts are made to cater for most dietary restrictions and to accommodate any reasonable personal requests. However, they must be clearly advised at the time of booking.

Is the tour accessible for people with mobility needs?

Our buses are not equipped with wheelchair ramp and two small steps must be managed to climb into the seat. If requested at the time of booking, we can provide enclosed trailer to store and bring along your wheelchair or collapsible scooter. Fitness levels requirements for each tour are indicated in tour description.

How do I book the complimentary airport transfer when purchasing two private tours?

Guests booking two private tours are eligible for a complimentary one‑way airport transfer. The free transfer is applied during the booking process through our online reservation system.

Is tour reconfirmation necessary?

There is no need to reconfirm your tour. We though may need to contact you prior or on the day of your tour. Please ensure that nominated mobile phone (cell phone) is fully charged, switched on, roaming enabled and checked for potential text or voice messages.

What if I am running late for Small Group Day Tour?

Please be ready at the selected location at least 10 minutes ahead of your scheduled pick‑up time. If you are running only a few minutes late, contact us immediately by calling our mobile / WhatsApp number +61 466 966 028. Missing the tour departure will be considered a “no show”, and no compensation can be made.

Our tours run on a strict schedule and we are not able to wait for late‑runners. If a guest is running late during the tour, we will presume they are choosing to extend their time at the current location and will make their own way to the next stop to reunite with the group.

What if flight is cancelled or not landing on time for Private Tour starting from the airport?

Meet & Greet Tours include a flexible start aligned to your scheduled flight, with a ±2‑hour adjustment window, giving you extra peace of mind. However, if your flight is cancelled or experiences a major delay, standard cancellation or no‑show fees apply. It is the passenger’s responsibility to contact and inform Wachtl Australia sufficiently ahead of the disruption, and we will endeavour to accommodate rebooking your tour without any additional charges wherever possible.

What happens in case of bad weather?

We will operate our tours as long as it is safe to do so under the current and anticipated weather conditions. We recommend checking the weather forecast and wearing appropriate clothing, including bringing your own umbrella if required. Whilst we endeavour to operate the program as advertised, we reserve the right to cancel tours, amend prices, or adjust itineraries if necessary. If a tour cannot operate due to unsafe weather conditions, you will be offered an alternative tour date or a full refund.

Are there any cancellation fees?

Once the payment is received and tour services confirmed, cancellation fees will apply. In addition to our cancellation fees, all cancellation fees levied by hotels, attractions and third party suppliers will be passed on. Cancellations will only be accepted in writing and terms will be applied based on the date that the written cancellation is received. Please check our Terms & Conditions for more details.

Is tipping of our driver guide required?

Tipping in Australia is not compulsory, however if you would like to thank your driver guide for a great day out it would be most appreciated.

Is the tour Covid-19 safe?

Yes, we have implemented a COVID-19 Health and Safety Plan for both public and private tours in accordance with COVID-19 Public Health Orders.